If you are not happy with the product you have received, don't worry. You can always ship it back to us within 7 days without any deductions.
Return Process
Return will be processed in either of the following two ways: self return or pick-up. Pick-up process is only available to particular set of orders and not all, hence you have to self return the product in the case where pick-up service is not available. We request you to use a reputed courier with proper tracking number in case of Self Return. Mirraw will not bear the return shipping charges.
Refunds/Replacements
If you wish to replace a damaged product, we will send you a new one. We can also refund the amount to your credit card/bank account or offer you a store credit redeemable towards future purchases.
Stitching
Stitching Time
5-8 business days in addition to order delivery time. This service is provided to customers outside India only.
At Mirraw, we claim to sell select products at lowest prices compared to other specific portals. Thus, if a user finds a similar product at lower price than our listing price, we promise to match the price and offer the same to the user.
Which products are eligible for this feature?
This offer is available on items marked with 'Price Match Guarantee' tag in the detail page.
Are there any restrictions with this feature?
Only one claim is allowed per user per month upto a limit of Rs 10000 (or equivalent amount in other currencies). The offer is valid only if the item with mirraw is instock and deliverable to the customer at the time of awarding the claim.
How do I claim this feature?
You can write a mail to team@mirraw.com with the supporting link of the design in question and we shall get back to you.
Note: Decisions taken by Mirraw for use cases not mentioned in above instructions will be binding and final.
