If you are not happy with the product you have received, don't worry. You can always ship it back to us within 7 days without any deductions.
Return Process
Return will be processed in either of the following two ways: self return or pick-up. Pick-up process is only available to particular set of orders and not all, hence you have to self return the product in the case where pick-up service is not available. We request you to use a reputed courier with proper tracking number in case of Self Return. Mirraw will not bear the return shipping charges.
Refunds/Replacements
If you wish to replace a damaged product, we will send you a new one. We can also refund the amount to your credit card/bank account or offer you a store credit redeemable towards future purchases.
Stitching
Stitching Time
5-8 business days in addition to order delivery time. This service is provided to customers outside India only.
Material quality is not great but is good , looks pretty on wearing it. Size is smaller than expected but nice
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Chandra singh
about 8 hours ago
It was a very good experience from ordering to receiving the item. Very happy with the process
Corine corbitt
about 18 hours ago
Came about a week faster than was quoted. I was very worried about size but I followed the directions and it fits! It looks just like the photo. Inam very happy.
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Sxpras1
1 day ago
Excellent pieces. Wife is extremely happy.
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Rrajan
1 day ago
No
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Gracie9551011333 ...
1 day ago
The quality of the sari was very cheap
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Cm3443
1 day ago
while the top two pieces fit...the waist size of the pants are for a very huge man...the waist has to be at least a 50" and i wear a 33" i now have to search for pants that match the outfit and fit...as they clearly will fall off
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Ritwik10
2 days ago
Item as per photo but stained. No option of replacement.
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Aurorae0
2 days ago
I love this sari it’s so elegant and dainty, I also got it pre stitched so very easy to put on. Thanks so much to the people who made and stitched the sari 🩷
What is shown in the image versus what is sent to me was so different and disappointing
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Kumar ashneel
8 months ago
Excellent stitching
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Tanya porter
8 months ago
Love this Saree. Well stitched and beautiful.
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Avy.cutie
8 months ago
I have received the most beautiful dresses there can be. Would like to have space to send pictures :)
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Prarthana jani
8 months ago
Love all the products and services! Mirraw makes it easy to select, custom stitch and delivers the products timely! Thank you, Mirraw!!!
Nancey peter
8 months ago
The size fits perfectly. However, the prices have been significantly raised, making it too expensive for my taste. The quality isn’t what it used to be, and the attention to detail isn’t as clean as before. The pants of Anarkali Suits are useless
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Shalu kumar
8 months ago
Waiting for item to arrive-order numberM927811180 .Expected delivery date 21 October. On tracking its in London from last 10 days waiting for connection. Tried to contact customer service in UK, no response on the phone line. Worse customer service.
M
Malathy srinivasan
8 months ago
Mirraw made a terrible mistake with the stitching.I have called them so many times. They have the proof. They know they made a mistake.Yet they will not refund the money or rectify their mistake.
hope your order fits you right. Otherwise good luck. My order was also old material
It has been nearly a month and still waiting.
Mala Srinivasan USA
Kiran dixit
8 months ago
I have same experience like Malathy. I also live in USA. I ordered two salwar kameez and one imitation jewellery. One of the dress and jewellery were fine. But the size mentioned on the website for other dress was inaccurate. The site mentioned size 36 but when I received the product it was too tight. It was down to at least 3-4 inches and there was no margin so that I could loose it and use the dress. I send an email and receive the reply in a timely manner. Vicky was the guy who was very positive and asked me in the first email to send pics. I send the pics as requested to mcare@mirraw team. After that, they just ghosted me and did not care to reply even after reminder email. Now the 7 days of return period is over. If its late or you are not willing to take back the item , at least let me know. This is so rude and unprofessional. I was a regular customer but not any more.
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Sclara83
8 months ago
I have received partial order. I bought Saree price is 53 pounds. There was no notification of my items getting cancelled and I have not received any refund for cancelled items as well. Very poor customer service. If customer service is not taking any action I will take action.