If you are not happy with the product you have received, don't worry. You can always ship it back to us within 7 days without any deductions.
Return Process
Return will be processed in either of the following two ways: self return or pick-up. Pick-up process is only available to particular set of orders and not all, hence you have to self return the product in the case where pick-up service is not available. We request you to use a reputed courier with proper tracking number in case of Self Return. Mirraw will not bear the return shipping charges.
Refunds/Replacements
If you wish to replace a damaged product, we will send you a new one. We can also refund the amount to your credit card/bank account or offer you a store credit redeemable towards future purchases.
Stitching
Stitching Time
5-8 business days in addition to order delivery time. This service is provided to customers outside India only.
It appeared that the dress was washed and repacked. It’s pricey for the quality.
J
Judy tschantz
about 8 hours ago
The item is absolutely beautiful with excellent workmanship, and I would highly recommend it based on quality alone. However, I used the measurements provided on the website to choose my size, and unfortunately, the kurta in the set I ordered was too small. According to the size chart, I should have had about 1.5" of room to spare, yet it fit too tightly.
This experience makes me question the accuracy of the website's sizing information. Additionally, be aware that the return window is quite short. When I tried calling the help line for assistance with returning the item (from the U.S. back to India), I was unable to get clear answers due to what seemed to be a language or accent barrier. As a result, I was unable to complete the return.
The product is lovely, but I recommend ordering with caution—especially if you're relying on the sizing chart or may need to return it.
J
Judy tschantz
about 8 hours ago
Beautiful craftsmanship, but sizing and customer support issues.
The item is absolutely beautiful with excellent workmanship, and I would highly recommend it based on quality alone. However, I used the measurements provided on the website to choose my size, and unfortunately, the kurta in the set I ordered was too small. According to the size chart, I should have had about 1.5" of room to spare, yet it fit too tightly.
This experience makes me question the accuracy of the website's sizing information. Additionally, be aware that the return window is quite short. When I tried calling the help line for assistance with returning the item (from the U.S. back to India), I was unable to get clear answers due to what seemed to be a language or accent barrier. As a result, I was unable to complete the return.
The product is lovely, but I recommend ordering with caution—especially if you're relying on the sizing chart , or if you need to return it for whatever reason.
R
Rupesh benkar
about 19 hours ago
Excellent will order again same
S
Sadhvi
about 21 hours ago
like print color combination fitting is also good
S
Sadhvi
about 21 hours ago
delivery was fast for two order waiting for my other order over all good product
n
Nicolewahba
1 day ago
I’m extremely disappointed with my service from Mirraw. I ordered my outfit a month ahead of the day I needed my outfit, I’d sent them multiple emails about the dates I needed it for. The email responses were never helpful or useful. My order arrived later than the date I needed it for. They couldn’t do my size unless I paid extra for it, which I did. I asked about a refund multiple times over email to which they never addressed or responded. Overall honestly and truly a very stressful and disappointing service. Would not recommend to anyone nor order from here again!
P
Padmavathy gilmore
2 days ago
Sari is exactly what I ordered. Thanks. I ordered 2 more saris. Hope to receive them soon. Keep up the good work.