If you are not happy with the product you have received, don't worry. You can always ship it back to us within 7 days without any deductions.
Please drop us an email within 48 hours that you wish to return a product. Our team will reply to you with an approval email containing the instructions and return shipping address to which you need to send back the product. We request you to use a reputed courier with proper tracking number. We apologize for not offering reverse pickups at this point and plan to introduce that soon. Mirraw will not bear the return shipping charges.
If you wish to replace a damaged product, we will send you a new one. We can also refund the amount to your credit card/bank account or offer you a store credit redeemable towards future purchases.
5-8 business days in addition to order delivery time. This service is provided to customers outside India only.
The Offer Buy 1 Get 4 free is valid only on selected products that are marked as 'Buy 1 Get 4 free'.
Products NOT marked with 'Buy 1 Get 4 free' icon are excluded from this offer.
You can buy any product at the normal discount that is available, however if you buy 5 products marked as 'Buy 1 Get 4 free', you can get the products with Lower price Free.
If 'Buy 1 Get 4 free' products have any additional stitching charges or shipping charges then Additional Charges will NOT be considered Free. Additional charges will be added to your order total.
For returning the products the whole set has to be returned for a refund or exchange. A Single product from the combination cannot be returned.
Wallet Usage - Terms and condition
Wallet Consists of two parts:
can be used on cart page.
The usage of total amount under
is restricted to maximum of 20% per order.
is volatile and might get expired as per the terms defined.
cannot be transferred to any other Mirraw Wallet or Bank Account in any case.
Refer and Earn Points can be only earned using our app.
is non-volatile and can be used entirely.
can be used as a payment option while placing an order.
Loyalty - Terms and condition
Loyalty points are the points that you earn for being our valued customer on the purchases you make.
You will get “10%” of the Amount payable as cashback in your Mirraw Wallet.
These points will be seen in the Referral amount section of the Mirraw Wallet.
The points you earn will reflect in your Mirraw Wallet within 24 hours after you successfully place an order.
These points you have earned will expire after “3 months”. We recommend you to use them before they get expired.
Ready To Ship - Terms and condition
Please check the estimated date before you buy the Ready To Ship Product.
The Estimated Date changes based on the country you want the product to be shipped.
The Estimated Delivery Date changes if you add stitching to your orders. Please make sure that you check the Estimated Delivery Date if you add stitching to make sure if the updated date satisfies your need for the product.
Adding Multiple products to the cart which includes both Ready To Ship and Non - Ready To Ship Products may change the Expected Delivery Date. Hence, in this case, we suggest you place two different orders for both Ready To Ship and Non - Ready To Ship products to avoid delay in delivery.