5-6 business days is available to select delivery time.
This service is intended to customize outside India only.
| Product | Standard | Custom |
|---|---|---|
| Blouse | $1.0 (Regular) | $1.0 (Custom stitched) |
| Salwar Set | $1.0 (Standard) | $1.0 (Custom stitched) |
| Lehenga | $1.0 (Standard) | $1.0 (Custom stitched) |
| FNP | $4.0 |
Stitched Products are customized to your measurements, cannot be resold/returned and hence will not be eligible for returns/refunds.
If you are not happy with the product you have received, don't worry. You can always ship it back to us within 7 days without any deductions.
Return will be processed in either of the following two ways: self return or pick-up. Pick-up process is only available to particular set of orders and not all, hence you have to self return the product in the case where pick-up service is not available. We request you to use a reputed courier with proper tracking number in case of Self Return. Mirraw will not bear the return shipping charges.
If you wish to replace a damaged product, we will send you a new one. We can also refund the amount to your credit card/bank account or offer you a store credit redeemable towards future purchases.
United States: +1 949 464 5941
United Kingdom: +44 121 461 4192
Canada: +1 581 705 4535
India: +91 22 6648 4300
All other countries: +1 949 464 5941
General inquiries: team@mirraw.com
Customer care: mcare@mirraw.com
My experience was catastrophic and highlights a complete lack of technical professionalism and control. I placed an order, but the system immediately sent me a cancellation email. Assuming the order had failed, I tried again with a different credit card. The result was a total mess: the system generated two separate confirmed orders with different tracking numbers (M488189294 and M043629139) for the exact same item, and I was charged twice. I received three different cancellation emails followed by two separate FedEx shipping confirmations for the same product. The customer support team eventually admitted this was a "technical glitch," but they still proceeded to ship two identical Sarees to my address. Instead of taking responsibility for the error and issuing a direct refund to my bank card for the duplicate charge, they just donc respond to my mails asking for a refund on one of the duplicate order. This entire situation has been a nightmare. The site is unreliable, their automated emails are deceptive, and their customer service refuses to provide a proper refund. I probably won't be using this website ever again.
The product was as I expected stiching was great perfect fitting but your system is too slow by the item the vendor receives order and prepares takes a long time I saw my items were dispatched days ago but takes soo long to be received in your warehouse and shipping is the same..A lot of improvement is needed in this area though the products are of high standard.
I had the best first experience with Mirraw. I ordered the Teal Floral Lehenga and chose the custom stitch option plus cancan. Ragani from the stitching team reached out to me via whatsapp to inform me that the style of blouse I chose would cut into the embroidery and asked what I wanted to do. I ended up changing the style of neck to keep the embroidery intact. I really appreciated them doing that instead of just cutting into the embroidery. The fit is perfect and the stitching looks really well done. The material is great quality and the embroidery is the perfect amount to add some bling to an already beautiful Lehenga. I was surprised to see that the cancan was sewn under the skirt (usually is a seperate skirt to wear under) and the net portion is covered by a silky fabric which will prevent it from sticking/catching onto the lehenga skirt material. I will definitely reorder from Mirraw!
I received my order for saree, they were excellent quality. Material and blouse stitching were excellent. I will recommend the site to my friends and family. I am in Canada and it took a month to reach but it was a great wait. Customer service was excellent and very responsive to communicate. Thanks
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