Mirraw Reviews
5-6 business days is available to select delivery time.
This service is intended to customize outside India only.
| Product | Standard | Custom |
|---|---|---|
| Blouse | $1.0 (Regular) | $1.0 (Custom stitched) |
| Salwar Set | $1.0 (Standard) | $1.0 (Custom stitched) |
| Lehenga | $1.0 (Standard) | $1.0 (Custom stitched) |
| FNP | $4.0 |
Stitched Products are customized to your measurements, cannot be resold/returned and hence will not be eligible for returns/refunds.
If you are not happy with the product you have received, don't worry. You can always ship it back to us within 7 days without any deductions.
Return will be processed in either of the following two ways: self return or pick-up. Pick-up process is only available to particular set of orders and not all, hence you have to self return the product in the case where pick-up service is not available. We request you to use a reputed courier with proper tracking number in case of Self Return. Mirraw will not bear the return shipping charges.
If you wish to replace a damaged product, we will send you a new one. We can also refund the amount to your credit card/bank account or offer you a store credit redeemable towards future purchases.
United States: +1 949 464 5941
United Kingdom: +44 121 461 4192
Canada: +1 581 705 4535
India: +91 22 6648 4300
All other countries: +1 949 464 5941
General inquiries: team@mirraw.com
Customer care: mcare@mirraw.com
My experience was catastrophic and highlights a complete lack of technical professionalism and control. I placed an order, but the system immediately sent me a cancellation email. Assuming the order had failed, I tried again with a different credit card. The result was a total mess: the system generated two separate confirmed orders with different tracking numbers (M488189294 and M043629139) for the exact same item, and I was charged twice. I received three different cancellation emails followed by two separate FedEx shipping confirmations for the same product. The customer support team eventually admitted this was a "technical glitch," but they still proceeded to ship two identical Sarees to my address. Instead of taking responsibility for the error and issuing a direct refund to my bank card for the duplicate charge, they just donc respond to my mails asking for a refund on one of the duplicate order. This entire situation has been a nightmare. The site is unreliable, their automated emails are deceptive, and their customer service refuses to provide a proper refund. I probably won't be using this website ever again.
The product was as I expected stiching was great perfect fitting but your system is too slow by the item the vendor receives order and prepares takes a long time I saw my items were dispatched days ago but takes soo long to be received in your warehouse and shipping is the same..A lot of improvement is needed in this area though the products are of high standard.
Amazing customer service and quality! I am extremely satisfied with the products I received. Right from ordering to receiving the package the team was always there to help me. Best online shopping experience I ever had! I Don’t have to look for any more online stores other than Mirraw now. Thanks a lot Mirraw! Best Regards from Canada!!
was very impressed with the quality of the lenghas I ordered We had three lenghas with custom stitching that I was initially hesitant about. Ruchira from the stitching department went above and way way beyond to communicate with me to model how to take measurements and gave suggestions when the measurements I had sent were wrong. She worked with me professionally over several days to get my order just right. Ruchira even called me to confirm the measurements. I cannot emphasize how well the lenghas and Cholis fit. Ruchira did all of this with utmost courtesy and patience. Based on this response from Ruchira several other orders from myself and friends were placed. For this same order, the sherwani they sent us ( not the stitching department) was the wrong size. Customer response was prompt and they said they will be shipping the correct size sherwani no additional cost to us. Happy customer.
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