If you are not happy with the product you have received, don't worry. You can always ship it back to us within 7 days without any deductions.
Return Process
Return will be processed in either of the following two ways: self return or pick-up. Pick-up process is only available to particular set of orders and not all, hence you have to self return the product in the case where pick-up service is not available. We request you to use a reputed courier with proper tracking number in case of Self Return. Mirraw will not bear the return shipping charges.
Refunds/Replacements
If you wish to replace a damaged product, we will send you a new one. We can also refund the amount to your credit card/bank account or offer you a store credit redeemable towards future purchases.
Stitching
Stitching Time
5-8 business days in addition to order delivery time. This service is provided to customers outside India only.
It has been one month of being on phone umpteen times for long times, emailing photos of damaged goods and even talking with the manager Mr Nirmal who promised 100% refund in 3 hours 3 days ago and still no response
Horrible service
Arun kalraCertifiedover 3 years ago
★ 1.0
The necklace looks quite cheap and not elegant like the picture. The gold is too orange and the pearls are not white - they are more pink/gold. Some of the top pearls had fallen off and lucky they were still in the bag. I will pull the item apart and replace the pearls with whiter ones that look more stunning. Hopefully that will make the item look a bit more quality.
Melanie daneCertifiedover 3 years ago
★ 5.0
Poor product quality
Sangita.sangvikarCertifiedover 3 years ago
★ 5.0
very good
Ayisha naeemCertifiedover 4 years ago
★ 2.0
Quality of the material is not good as per the price I paid
Reshma khatibCertifiedover 4 years ago
★ 1.0
I have initiated a return on this product as per guidelines but no one is giving any update on the refund. Refund policy is pathetic.
Shilpa ghoshCertifiedover 4 years ago
★ 5.0
Lovely pair
TheoniewhiteCertifiedover 4 years ago
★ 3.0
The product image did not resemble imitation jewellery whereas the real one looks very much like imitation jewellery
Veena.nagpurCertifiedover 4 years ago
★ 3.0
Looks great in the image, but it's nongold once you see it.