If you are not happy with the product you have received, don't worry. You can always ship it back to us within 7 days without any deductions.
Return Process
Return will be processed in either of the following two ways: self return or pick-up. Pick-up process is only available to particular set of orders and not all, hence you have to self return the product in the case where pick-up service is not available. We request you to use a reputed courier with proper tracking number in case of Self Return. Mirraw will not bear the return shipping charges.
Refunds/Replacements
If you wish to replace a damaged product, we will send you a new one. We can also refund the amount to your credit card/bank account or offer you a store credit redeemable towards future purchases.
Stitching
Stitching Time
5-8 business days in addition to order delivery time. This service is provided to customers outside India only.
Bangles look exactly like in the pic. Quality seem good.
Pranay gaikwad
about 9 hours ago
Nice.
c
Ckmiyer
about 12 hours ago
Thank you I received the order, but one side it looks unshape compared to other side* I have already one from Nepal bigger than this with gold covered * I shall try to modify to cover the in gold*
G
Shiva.isms
about 13 hours ago
Very scratchy material. Sizing was much too big. Pants look miscolored with the top, and rather than direct embroidery , there are net patches on the legs.
N
Neetu gill
about 17 hours ago
This was my third time ordering from mirraw. Quality of fabric was good, stitching was perfect and the person in charge of stitching was very humble and experienced. Looking forward to order more from mirraw.
s
Summerweeks13
about 20 hours ago
I really like it. The outfit is very pretty
M
Marianne la nasa
1 day ago
The stitch work on the top is beautiful and I love the rest of the material!
h
Heli.shukla
1 day ago
It’s small
m
Mailtopurvi
1 day ago
Its not like in picture, poor quality, zari sticking on body, cheaper material, in picture looks like threaded work, but its shiny golden zari that stick to body. Not worth the price plus shipping costs
I have received the most beautiful dresses there can be. Would like to have space to send pictures :)
P
Prarthana jani
9 months ago
Love all the products and services! Mirraw makes it easy to select, custom stitch and delivers the products timely! Thank you, Mirraw!!!
Nancey peter
9 months ago
The size fits perfectly. However, the prices have been significantly raised, making it too expensive for my taste. The quality isn’t what it used to be, and the attention to detail isn’t as clean as before. The pants of Anarkali Suits are useless
S
Shalu kumar
9 months ago
Waiting for item to arrive-order numberM927811180 .Expected delivery date 21 October. On tracking its in London from last 10 days waiting for connection. Tried to contact customer service in UK, no response on the phone line. Worse customer service.
M
Malathy srinivasan
9 months ago
Mirraw made a terrible mistake with the stitching.I have called them so many times. They have the proof. They know they made a mistake.Yet they will not refund the money or rectify their mistake.
hope your order fits you right. Otherwise good luck. My order was also old material
It has been nearly a month and still waiting.
Mala Srinivasan USA
Kiran dixit
9 months ago
I have same experience like Malathy. I also live in USA. I ordered two salwar kameez and one imitation jewellery. One of the dress and jewellery were fine. But the size mentioned on the website for other dress was inaccurate. The site mentioned size 36 but when I received the product it was too tight. It was down to at least 3-4 inches and there was no margin so that I could loose it and use the dress. I send an email and receive the reply in a timely manner. Vicky was the guy who was very positive and asked me in the first email to send pics. I send the pics as requested to mcare@mirraw team. After that, they just ghosted me and did not care to reply even after reminder email. Now the 7 days of return period is over. If its late or you are not willing to take back the item , at least let me know. This is so rude and unprofessional. I was a regular customer but not any more.
s
Sclara83
10 months ago
I have received partial order. I bought Saree price is 53 pounds. There was no notification of my items getting cancelled and I have not received any refund for cancelled items as well. Very poor customer service. If customer service is not taking any action I will take action.
Manisha patel
10 months ago
I have order couple orders. If order has any issue,there is no solution. The USA phone does NOT go through. Email does not help. One of my order over $327.00 has no shipping charges but when I am receiving delivery UPS is asking $78 for delivery and they took back the goods.
Jyoti soni
10 months ago
Bakwas
G
Titusalex99
10 months ago
THEY ARE CHEATERS; DO NOT PLACE ANY ORDER TO THEM. I HAD VERY BAD EXPERIENCE WITH THEM AND LOST $108. PLEASE STAY AWAY FROM THEM. THEY NEVER SOLVE YOUR ISSUES.