Mirraw Reviews

Wish the tracking system was clear, it is not updating and nobody responds to any questions Atlantic does not update clearly and it is frustrating when you paid for something and the tracking gets off track

Bought this saree today on 4/10/24. Length of the saree is not as enough as a regular saree mentioned in its specification. Slightly disappointed with that, otherwise saree color is good and the material is little thin. https://www.mirraw.com/designers/mr-mrs-creation-17888/designs/green-colour-kylie-silk-saree-with-handloom-weaving-silk-saree--2436706e-891e-4ca6-947e-cefa3d0a6d04

Amazing customer service and quality! I am extremely satisfied with the products I received. Right from ordering to receiving the package the team was always there to help me. Best online shopping experience I ever had! I Don’t have to look for any more online stores other than Mirraw now. Thanks a lot Mirraw! Best Regards from Canada!!

I am really disappointed with their customer service. They give you the run around giving you one ticket after another - and nothing gets done to resolve the issue for an easy return. The website says easy return but it is impossible return. I have an issue with them and these people who answer the phone or the email cannot resolve anything. Bottom line- do not order from them.

Very good. Got the dresses for my brothers wedding and it looked very good. Customer service was good for changing the measurements and colour of dresses. Recommend

sadsd

I'm writing this review after gone thru 4 months of calls and email exchanges with Mirraw Care Team. Unfortunately, Mirraw have messed up with my 2 orders where an incorrect lengha choli set was sent to me and also a saree with poor condition were sent to me. I sent countless pictures, emails and on top of called them to explain issues but at the end I was told no refund will be issued as they sent a correct product. Very disappointed with the customer service and the way they are handling issues. Not sure if their quality team really check the quality or the condition of the items before dispatching. Very sad to say I have decided to shop at different place as I don't want to deal with a business that can't stand by their product quality and also help to resolve customer concern. At this point, I'm very frustrated and dissapointed to even shopped at Mirraw at the first place.

was very impressed with the quality of the lenghas I ordered We had three lenghas with custom stitching that I was initially hesitant about. Ruchira from the stitching department went above and way way beyond to communicate with me to model how to take measurements and gave suggestions when the measurements I had sent were wrong. She worked with me professionally over several days to get my order just right. Ruchira even called me to confirm the measurements. I cannot emphasize how well the lenghas and Cholis fit. Ruchira did all of this with utmost courtesy and patience. Based on this response from Ruchira several other orders from myself and friends were placed. For this same order, the sherwani they sent us ( not the stitching department) was the wrong size. Customer response was prompt and they said they will be shipping the correct size sherwani no additional cost to us. Happy customer.

They mentioned there is 7 day return and provided USA customer care number. Received salwar pants in different color. Wanted to return. No USA address to return the item. No one picks up the call from Customer service. Need to spend $50 to return 2 items which is worth of $60. Never order from USA

Stiching staffs language is not acceptable, calling the customer ‘pagal’as I just send a mail saying that the measurements I have given is wrong as accidentally got submitted. I contacted the staff through WhatsApp and also send an email. In the WhatsApp the staff contacted me and cleared everything. She said she will pass it on to the stylist Then she wrote to me that’ ‘ ye pagal aurat ka mail check Kar Lena’ This is how they talk behind the customer. Very disrespectful and I got shocked when I saw the message. This is my first time ordering experience.