Mirraw Reviews

I'm writing this review after gone thru 4 months of calls and email exchanges with Mirraw Care Team. Unfortunately, Mirraw have messed up with my 2 orders where an incorrect lengha choli set was sent to me and also a saree with poor condition were sent to me. I sent countless pictures, emails and on top of called them to explain issues but at the end I was told no refund will be issued as they sent a correct product. Very disappointed with the customer service and the way they are handling issues. Not sure if their quality team really check the quality or the condition of the items before dispatching. Very sad to say I have decided to shop at different place as I don't want to deal with a business that can't stand by their product quality and also help to resolve customer concern. At this point, I'm very frustrated and dissapointed to even shopped at Mirraw at the first place.

was very impressed with the quality of the lenghas I ordered We had three lenghas with custom stitching that I was initially hesitant about. Ruchira from the stitching department went above and way way beyond to communicate with me to model how to take measurements and gave suggestions when the measurements I had sent were wrong. She worked with me professionally over several days to get my order just right. Ruchira even called me to confirm the measurements. I cannot emphasize how well the lenghas and Cholis fit. Ruchira did all of this with utmost courtesy and patience. Based on this response from Ruchira several other orders from myself and friends were placed. For this same order, the sherwani they sent us ( not the stitching department) was the wrong size. Customer response was prompt and they said they will be shipping the correct size sherwani no additional cost to us. Happy customer.

They mentioned there is 7 day return and provided USA customer care number. Received salwar pants in different color. Wanted to return. No USA address to return the item. No one picks up the call from Customer service. Need to spend $50 to return 2 items which is worth of $60. Never order from USA

Stiching staffs language is not acceptable, calling the customer ‘pagal’as I just send a mail saying that the measurements I have given is wrong as accidentally got submitted. I contacted the staff through WhatsApp and also send an email. In the WhatsApp the staff contacted me and cleared everything. She said she will pass it on to the stylist Then she wrote to me that’ ‘ ye pagal aurat ka mail check Kar Lena’ This is how they talk behind the customer. Very disrespectful and I got shocked when I saw the message. This is my first time ordering experience.

Very bad experience.I have ordered 4 product and all have some issue . Two product has stain in it , other one has wrong stitching one side different than other side. And last product they haven’t stitched at all. Very bad quality and very bad product. After all this for return I have to pay money for that bad product. I will not recommend to spend money in this better to get good product from stores or some other reliable website. I don’t know how to make this 1 star This is the response I got from Mirraw We would like to help you out for this, we will provide you the return procedure, however, the return shipping charges you have to bear on your own and share the tracking details with us and would like to inform you that it might be the return shipping cost more than the product cost.

Great product Loved it

Worst

Haha .. really.. I see they are removing genuine negative reviews. Only keeping the positive ones.

I am having a terrible experience with MIRRAW. The piece is damaged and they are offering 5% discount for this, which is hilarious. They are offering discount from my money. Why should I have a damaged piece?? Terrible service from Customer care. Looks like have to take it higher up to resolve this.

Ruchira customer service is the best ! I’m Amazed ! Good work ! Thanks