If you are not happy with the product you have received, don't worry. You can always ship it back to us within 7 days without any deductions.
Return Process
Return will be processed in either of the following two ways: self return or pick-up. Pick-up process is only available to particular set of orders and not all, hence you have to self return the product in the case where pick-up service is not available. We request you to use a reputed courier with proper tracking number in case of Self Return. Mirraw will not bear the return shipping charges.
Refunds/Replacements
If you wish to replace a damaged product, we will send you a new one. We can also refund the amount to your credit card/bank account or offer you a store credit redeemable towards future purchases.
Stitching
Stitching Time
5-8 business days in addition to order delivery time. This service is provided to customers outside India only.
Exactly as pictured. Good quality. The downside is that the order takes a very long time to arrive. I had to wait three weeks. But otherwise, I'm very satisfied with the customer service. They respond to messages promptly. The customer service is so understanding.
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Smannaru8
33 minutes ago
This Saree is beautiful. It is so vibrant. The blouse was stitched with craftsmanship.
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Smannaru8
35 minutes ago
The Saree was neatly packed with the underskirt. Also, this company took my call late at night to confirm my measurements. Excellent service.
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Smannaru8
37 minutes ago
The stitching was well done.
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Pranatijohnson
about 4 hours ago
This one is pretty and fits fine.
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Pranatijohnson
about 4 hours ago
Love the fit and color.
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Pranatijohnson
about 4 hours ago
Ordered the same size for all four items. Two are too big and the other two fit fine. Not delivered on time.
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Jenesha seeban
about 9 hours ago
it took forever to get this garment but i love it
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Pkbahra66
about 10 hours ago
The anklets are beautiful- even better than I thought they would be - looking forward to wearing them at my daughter’s wedding - very good value for money
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Mpatel1951
about 12 hours ago
I am very pleased about the fitting and the out fit. Thank you for helping
They mentioned there is 7 day return and provided USA customer care number. Received salwar pants in different color. Wanted to return. No USA address to return the item. No one picks up the call from Customer service. Need to spend $50 to return 2 items which is worth of $60. Never order from USA
Sijo chalayil thomas
over 1 year ago
Stiching staffs language is not acceptable, calling the customer ‘pagal’as I just send a mail saying that the measurements I have given is wrong as accidentally got submitted.
I contacted the staff through WhatsApp and also send an email. In the WhatsApp the staff contacted me and cleared everything. She said she will pass it on to the stylist Then she wrote to me that’ ‘ ye pagal aurat ka mail check Kar Lena’
This is how they talk behind the customer. Very disrespectful and I got shocked when I saw the message.
This is my first time ordering experience.
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Shweta gupta
over 1 year ago
Very bad experience.I have ordered 4 product and all have some issue . Two product has stain in it , other one has wrong stitching one side different than other side. And last product they haven’t stitched at all. Very bad quality and very bad product. After all this for return I have to pay money for that bad product. I will not recommend to spend money in this better to get good product from stores or some other reliable website. I don’t know how to make this 1 star
This is the response I got from Mirraw
We would like to help you out for this, we will provide you the return procedure, however, the return shipping charges you have to bear on your own and share the tracking details with us and would like to inform you that it might be the return shipping cost more than the product cost.
Anju purty
over 1 year ago
Great product
Loved it
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Lpriyanka329
over 1 year ago
Worst
Satarupa tarafdar
over 1 year ago
Haha .. really.. I see they are removing genuine negative reviews. Only keeping the positive ones.
R
Radhika sathyakumar
over 1 year ago
I am having a terrible experience with MIRRAW. The piece is damaged and they are offering 5% discount for this, which is hilarious. They are offering discount from my money. Why should I have a damaged piece?? Terrible service from Customer care. Looks like have to take it higher up to resolve this.
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Perveenlakhani786
almost 2 years ago
Ruchira customer service is the best !
I’m Amazed !
Good work !
Thanks