If you are not happy with the product you have received, don't worry. You can always ship it back to us within 7 days without any deductions.
Return Process
Return will be processed in either of the following two ways: self return or pick-up. Pick-up process is only available to particular set of orders and not all, hence you have to self return the product in the case where pick-up service is not available. We request you to use a reputed courier with proper tracking number in case of Self Return. Mirraw will not bear the return shipping charges.
Refunds/Replacements
If you wish to replace a damaged product, we will send you a new one. We can also refund the amount to your credit card/bank account or offer you a store credit redeemable towards future purchases.
Stitching
Stitching Time
5-8 business days in addition to order delivery time. This service is provided to customers outside India only.
Loved this lehenga! The embroidery is beautiful and the quality is great for the price.
a
Avni0765
about 2 hours ago
The waistcoat was definately the wrong size, did not fit. I sent a message asking if I could get just the waistcoat in a bigger size, no response, again had to buy new outfit, will NOT be using your website anymore
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Cmathew200
about 3 hours ago
Colour is different to pictures
Shirley pulickan
about 3 hours ago
Love the saree, wish I had blouse stitched, but next time.
G
Veenam24
about 4 hours ago
this sari which i purchased is really beautiful the fabric is so soft and the stitching and quality is also good.thnx mirrar
1
1amtulalakhan1
about 5 hours ago
Thank you for your sending and comment. May permaysher help us a lot. Amen
Samantha gill
about 6 hours ago
The Blouse was too tight,tailor did not add extra margin as instructions. Been trying to sort out with customer service.They keep saying check measurements, which I have really disappointed.
Haha .. really.. I see they are removing genuine negative reviews. Only keeping the positive ones.
R
Radhika sathyakumar
over 1 year ago
I am having a terrible experience with MIRRAW. The piece is damaged and they are offering 5% discount for this, which is hilarious. They are offering discount from my money. Why should I have a damaged piece?? Terrible service from Customer care. Looks like have to take it higher up to resolve this.
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Perveenlakhani786
over 1 year ago
Ruchira customer service is the best !
I’m Amazed !
Good work !
Thanks
G
Keara5233350616 m...
over 1 year ago
Satisfied with the items received
SB
Shruti bhalerao
almost 2 years ago
beautiful dress
Truptipatel040
almost 2 years ago
very happy with Quality of vsaree india thats show as per images of saree
Jayashree iyer
about 2 years ago
bewarned - THEY DO NOT LET YOU CHANGE THE STAR RATINGS. WEIRD.
If there was 0 star I would give a FUCKING 0 star.
My mom often shopped here (this is from her account) so I decided to purchase a lehenga from here. Note: We are International Buyers!
The main problem was:
1) They sent the wrong PRODUCT to begin with
2) They also sent me wrong COLOUR ( I ordered BLUE they gave me black)
- I asked for return shipping address so I could return the product & they could send me the correct one. (before their 7day return policy)
- I also asked them to cover my shipping as the FAULT was on MIRRAWs end.
I was being nice polite and patient until MIRRAW triggered me.
I had NO RESPONSE from them, but YET they constantly sent me emails saying they are waiting for my response. FUCKING RIDICULOUS!!! I HAD TO SEND 5 EMAILS over a period of 2 weeks for them to respond.
- WORST is that they replied yesterday saying will give me 20% REFUND. (this email was sent to my mom)
THEN they emailed me separately saying they will give me 30% REFUND. WHAT THE FUCK!
MIRRAW YOU NEED TO GET YOUR SHIT TOGETHER.
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Faye shelton
about 2 years ago
Very happy with the quality and fit of my order…4 items.
Ordered 8/6 and delivered to Australia 19/6.
Thank you
k
Khalid8439718966m...
about 2 years ago
I had ordered for necklace worth rs 2000. Till date I haven't received. Umpteen times I have called your customer care number but of no use. You say you will call back but no response till now.
Worst experience I have ever had in online shopping. If I don't receive my order I shall cancel the same and give my worst review and spread the same to my friends also.